WEBSITE DESIGN
TERMS OF SERVICE (WD-TOS)
GENERAL AGREEMENT

Last Updated: July 26 2026

Applies to: canadawebpro.ca & canadawebpro.com

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These Website Design Terms of Service (“Agreement”) apply to all website design, redesign, development, and related services (“Services”) provided by Canada Web Pro . By using our Services, you agree to the terms below.

This Agreement is intended as a general, universal contract for all website design clients. A detailed proposal or project‑specific scope may be provided upon request or when required for larger or more complex projects.

1. GENERAL SCOPE OF SERVICES

1.1 Included Services Website design services may include:

• Layout and design of website pages
• WordPress installation and configuration
• Theme setup and customization
• Basic on‑page SEO setup
• Mobile‑responsive formatting
• Integration of client‑provided content
• Basic contact forms
• Standard plugins required for functionality

1.2 Excluded Services (Unless Specifically Agreed) The following are not included unless explicitly agreed to in writing:

• Copywriting or content creation
• Logo design or branding
• Custom coding or application development
• Advanced SEO or marketing services
• E‑commerce setup
• Membership systems
• Third‑party integrations beyond basic plugins
• Photography or videography
• Legal compliance (privacy policies, accessibility, etc.)

1.3 Additional Work Any work outside the general scope is billed at our standard hourly rate.

2. PAYMENT TERMS

2.1 Deposit A non‑refundable deposit is required before any work begins.

2.2 Remaining Balance The remaining balance is due upon project completion and before the website goes live.

2.3 Non‑Refundable Items The following are always non‑refundable:

• Hosting plans
• Domain registrations
• SSL certificates
• Premium themes or plugins
• Stock photos
• Third‑party licenses
• Any completed work or hours already performed

2.4 Client Delays Do Not Pause Billing If the client delays the project by failing to provide content, approvals, or access, payments remain due as scheduled.

3. CLIENT RESPONSIBILITIES

3.1 Content Delivery The client must provide all text, images, and materials required for the website.

3.2 Timely Communication The client must respond to requests, approvals, and questions within a reasonable timeframe (typically 3–5 business days).

3.3 Content Ownership The client is responsible for ensuring they own the rights to all content provided.

3.4 Account Access The client must provide access to hosting, domain, or third‑party accounts when required.

4. PROJECT TIMELINES

4.1 Estimated Timelines Only All timelines are estimates and may change due to revisions, delays, or technical issues.

4.2 Client Delays If the client becomes unresponsive for more than 14 days, the project may be paused.

4.3 Dormant Projects Projects inactive for 30 days may be marked dormant and subject to a restart fee.

4.4 Abandoned Projects Projects inactive for 60 days may be closed with no refund.

5. REVISIONS

5.1 Included Revisions A reasonable number of revisions are included, depending on the project size.

5.2 Additional Revisions Extra revisions or redesigns are billed at our hourly rate.

5.3 Revision Definition A revision is a modification to existing content, not new content or new features.

6. INTELLECTUAL PROPERTY

6.1 Client Content The client retains ownership of all content they provide.

6.2 Final Website Ownership Upon full payment, the client owns the final website output (HTML, CSS, images, etc.).

6.3 Developer Tools & Code Canada Web Pro retains ownership of:

• proprietary code
• frameworks
• scripts
• development tools
• reusable components

These may be reused in future projects.

6.4 Licensing Stock photos, themes, and plugins are subject to their respective licenses.

7. THIRD‑PARTY SERVICES

7.1 No Liability for Third‑Party Failures We are not responsible for outages, bugs, or changes caused by:

• WordPress core updates
• Plugin or theme updates
• Hosting outages
• Third‑party APIs
• Google, Meta, or other platform changes

7.2 Plugin Compatibility Some plugins may not be compatible with your hosting environment.

8. AODA / Accessibility Compliance

Canada Web Pro designs websites using accessibility‑friendly practices and performs reasonable due diligence using tools such as WAVE Web Accessibility Evaluation Tool and the AccessiYes WordPress plugin by CookieYes to assist users with accessibility needs. These tools help identify common accessibility issues, but they do not guarantee full compliance.

For small businesses with less than 50 employees the AccessiYes WordPress plugin by CookieYes provides those with accessibility needs a good tool to help when visiting your website.

Under Ontario’s Accessibility for Ontarians with Disabilities Act (AODA), organizations with 50 or more employees are legally required to ensure their public‑facing websites meet WCAG 2.0 Level AA standards. It is the client’s responsibility to determine whether this requirement applies to their organization.

Official reference: https://www.ontario.ca/page/how-make-websites-accessible

Canada Web Pro will develop the website in accordance with WCAG 2.0 AA guidelines to the extent reasonably achievable within the project scope. However, Canada Web Pro does not guarantee or certify FULL AODA/WCAG compliance. Full accessibility compliance depends on how the client updates, manages, and maintains the website after launch, including any content, documents, images, videos, or third‑party integrations they add.

8.1 AODA Compliance Services

Canada Web Pro is not an accessibility auditor and does not provide legal, regulatory, or compliance certification. Full AODA / WCAG audits, remediation, and certification are specialized services performed by third‑party accessibility firms whose sole focus is accessibility compliance. These services fall outside the scope of Canada Web Pro’s website design and development offerings. Clients who require formal accessibility audits, documentation, or certification must engage a qualified accessibility provider.

The client is solely responsible for ensuring their website, digital content, and business practices remain compliant with AODA and any other applicable legislation.

If a client requests updates after website launch as a result of recommendations from a third‑party AODA audit firm, Canada Web Pro’s standard hourly rate of $99 CAD per hour shall apply.

8.2 Design Limitations Related to Accessibility

Canada Web Pro will advise the client if a requested design feature, layout, animation, colour choice, or functionality would conflict with AODA / WCAG accessibility requirements. In such cases, the requested change may not be possible without reducing accessibility or violating compliance guidelines. The client understands that accessibility‑related limitations may require adjustments, substitutions, or compromises in design or functionality.

If the client chooses to proceed with a feature that reduces accessibility, the client assumes full responsibility for any resulting accessibility issues. Canada Web Pro is not responsible for accessibility issues resulting from client‑requested features that conflict with AODA / WCAG standards.

9. WEBSITE LAUNCH, WEBSITE UPDATES, POST LAUNCH SUPPORT

9.1 Launch Requirements Final payment must be received before launch.

9.2 Post‑Launch Support Support for website projects after launch is limited to fixing launch‑related issues for 30 days.

9.3 Maintenance Plans Ongoing updates, security, and support require web hosting for website designed by Canada Web Pro, and dedicated maintenance plan or hourly billing.

9.4 Monthly Website Updating Clients who host their website with Canada Web Pro receive 30 minutes of included website updating per month. This allowance is month‑to‑month only, is not cumulative annually, and unused minutes do not carry over to future months.

10. WARRANTIES & LIMITATIONS

10.1 No Guarantee of SEO Ranking We do not guarantee search engine rankings or traffic.

10.2 No Guarantee of Legal Compliance We do not provide legal advice. The client is responsible for:

• privacy policies
• accessibility compliance
• CASL compliance
• PIPEDA compliance
• industry‑specific regulations
• Ontario’s Accessibility for Ontarians with Disabilities Act (AODA)

10.3 Security Disclaimer We are not liable for:

• hacking
• malware
• security breaches
• data loss
• hosting outages

10.4 Limitation of Liability Our total liability is limited to the amount paid for the project.

11. Website Ownership & Intellectual Property Rights

11.1 Ownership of the Final Website Upon full payment of all project fees, the Client receives full ownership of the completed website’s design, layout, written content, images provided by the Client, and standard WordPress configuration created specifically for the Client.

11.2 Developer Intellectual Property Canada Web Pro retains ownership of all underlying frameworks, proprietary tools, custom scripts, internal processes, reusable components, and any non‑client‑specific code used to build the website. The Client receives a perpetual, non‑exclusive license to use these components as part of their website.

11.3 Licensing of Third‑Party Assets Any third‑party themes, plugins, stock images, fonts, or software used in the project remain subject to their respective licenses. Where licenses require renewal (e.g., premium plugins), the Client is responsible for ongoing fees unless included in a Canada Web Pro maintenance plan.

11.4 Domain Name Ownership The Client must register and maintain their own domain name. If Canada Web Pro registers the domain on behalf of the Client, ownership will be transferred upon request and payment of any outstanding fees.

11.5 Hosting & Access The Client owns all content and data stored on their hosting account. If Hosting is provided optionally by Canada Web Pro, the Client retains ownership of their website content but agrees to the hosting provider’s terms.

11.6 Portfolio Rights Canada Web Pro retains the right to display the completed website, screenshots, and project details in its portfolio, marketing materials, and case studies unless the Client requests otherwise in writing.

11.7 Transfer to Another Provider If the Client chooses to move their website to another provider, the Client has full access to their web assets by logging into their Canada Web Pro account. The new provider will have to complete the migration. Migration assistance beyond this is billable at the current hourly rate.

12. No Resale or Redistribution of Website Design

The Client is granted ownership of the completed website for the sole purpose of operating their own business. The Client may not resell, redistribute, sub-license, or provide copies of the website design, layout, structure, templates, or custom code to any third party.

The only exception is when the Client is selling their business in full, in which case the website may be transferred as part of the business assets. This clause does not permit the Client to sell the website design as a standalone product or to use it as a template for other businesses. The client must inform Canada Web Pro of such a sale and change the client account information for their online customer account and client login, new name of contact, and email address and new phone number. The client agrees that not doing so, the new owner may be locked out of access to their web assets

13. TERMINATION

13.1 Client‑Initiated Termination If the client cancels the project:

• Deposits are non‑refundable
• Completed work is billable
• Hosting fees remain non‑refundable

13.2 Provider‑Initiated Termination We may terminate the project for:

• non‑payment
• abusive behaviour
• illegal activity
• repeated delays

14. CONFIDENTIALITY

Both parties agree to keep confidential any non‑public information shared during the project.

15. PORTFOLIO RIGHTS

Unless the client requests otherwise in writing, Canada Web Pro may:

• display the completed website in our portfolio
• use screenshots for marketing
• list the client as a customer

16. INDEMNIFICATION

The client agrees to indemnify and hold Canada Web Pro harmless from any claims arising from:

• client‑provided content
• copyright violations
• illegal activity
• misuse of the website

17. FORCE MAJEURE

We are not liable for delays caused by events outside our control, including:

• natural disasters
• power outages
• illness
• internet failures
• third‑party service outages

18. GOVERNING LAW

This Agreement is governed by the laws of the Province of Ontario and the laws of Canada.